Refund policy

**We do not accept returns on personalized or customized items.

Our jewelry products are made to order just for you! We do not offer refunds. If you have any issues with your order, please contact our support team, who'll be happy to assist you! 

We review all refund requests. Orders may be received not up to standard which can rarely happen, as we make hand customized and personalized products for each and every order. While we cannot consider refunding orders, we will consider issuing a remake at no extra charge.

As all items are made to order and many of them are personalized, we are unable to offer refunds on orders if the error is not the responsibility of Inspire Hive or ShineOn. However, in extreme cases like credit card fraud, multiple remakes, or an issue in the fault of Inspire Hive or ShineOn; Your order would be eligible for a refund in the form of Inspire Hive credit only.  

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered by our company.

We understand that there may be rare cases where our customer may request a refund due to extenuating circumstances. In such cases, the customer should contact Inspire Hive's support and provide a photo showing the issue where possible. We encourage you to contact our customer service team with this information to discuss concerns.

Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all parties involved.

Please note that this policy may be subject to change at any time without prior notice. We recommend that customers review our refund policy regularly to stay informed of any updates.