Inspire Hive's FAQs
General Questions
What is your return policy?
Our jewelry products are made to order just for you!
We do not accept returns on customized or personalized products.
We review all refund requests. Orders may rarely be received not up to standard, as we make hand customized and personalized products for each and every order. While we cannot consider refunding orders, we will consider issuing a remake at no additional charge. Please refer to our Refund Policy page for more information.
If you have any issues with your order, please contact our support team who will be happy to assist you!
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.
Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing hello@inspirehive.shop or by calling our number at 352/460-1185.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website or email us at hello@inspirehive.shop.